Well, I've been "on hold" now, for 10-15 minutes because after 20 minutes, I asked for a supervisor. NO, she is NOT helpful, does not understand and actually told me, "Well, if you DO speak to a supervisor, they won't be able to access your account either." Excuse me? This was a simple error, which, as I have a SECOND account that the SS info was messed up, everything else other than the email and PW remain identical. How does probably one number off not seem like an error. Yep, still on hold, waiting for a RESOLUTION. So, sorry Micheal, not a great solution. Have already now wasted almost an hour of time I can ill afford. Perhaps if I do get this sorted out, I'll come back to this and update the info. For now, this is about all you're gonna get: a long wait.
... View more