I bought and collected (a 12 hour round trip) an item for £1000 but when i got it home and connected it all up found it to be faulty so opened a dispute. This went in my favour as it was mis sold but im told i must send the item back by courier before i'll get my refund. Doing this will leave me out of pocket by £450 through no fault of my own. How can this possibly be fair?
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