@Mim007 This is user to user forum help and no one here has access others' account to handle specific account issues. Please try contacting customers service again: Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other option. Contact during UK business hours to try to get a UK rep or use Chat. Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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