@kernowlass Thank you very much for the reply! I communicated with support and received the following reply: "I have reviewed all 3 cases and can see that they have not been resolved in either party's favor yet as they are still open and active. This means that the buyer has not been refunded at this time and the funds remain on hold whilst the cases are ongoing. We sent you an email today for each case requesting you to provide a return address for the buyer. I kindly advise responding to the cases with this information before 26th January. You can do so via the Resolution Center". The dispute is indeed not definitively closed, the 3 emails I received today for each dispute stated the following: "A refund in the amount of will be awarded to the buyer once the item is returned to you in its original condition. The buyer is responsible for return postage and packing costs. You’ll need to reply to this message and let us know the address you would prefer the merchandise be shipped to. If we don’t receive a reply, the following address will be provided to the buyer". Which in my opinion can't mean anything other than that the dispute will be closed in favor of the buyer once I receive the item back. Or am I wrong?
... View more
