Hi @Mel111,
Thank you for your post and welcome to the Community Forum!
As this is an online forum, we cannot give you account-specific information but we can only provide you with general answers. Our security system detects every access attempt and if a device is new and not recognise, it may ask you to reset your security details or to verify your information. Just to be sure, I would recommend changing password and security questions to restore the safety of your account.
I hope this helps.
Martina
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