To answer your questions: Yes, you can appeal. Don't follow the instructions in PayPal Help because those don't work for whatever reason. I see a lot of mentions in these threads, people frustrated not being able to call PayPal during Covid; I get it, and to PayPal's discredit instead of wasting a caller's time going down a rabbit hole that leads to an eventual hang-up, just SAY there isn't anyone available to speak with. This worked for me - start a dialog in Message Center, indicate your issue, be patient and cordial. The response times are VERY long. You'll work with several PayPal reps, and possibly rehash a few times what you went through when you opened the case initially. Eventually though, you'll get a rep who will see your efforts. Other recourse? What about your bank? If you transacted through PayPal but the charge went directly to your bank account, contact your bank and indicate you aren't getting any help resolving with PayPal.
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