Hi @daviepatton4,
This can sometimes happen if there is an old account you may have accidentally opened or forgotten about, or if someone close to you has used the card on their own account. Ultimately, this would be something you will have to contact our customer service to resolve. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
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