Hello, TL;DR : client consumed part of the service, showed every sign of satisfaction (I have them documented) then suddenly wants refund and opens dispute. how does the dispute process ends? thanks FULL: Client paid the deposit to start working with me as his coach. We met several times online and followed the process that was described before the purchase. As part of the process we agreed on intermediate goals on the way to the macro goals he hired me for. At no point during any of the sessions we had, the client mentionned any sign of discontent. I proactively asked for feedback and gathered only positive one. The client also took action on the action steps we agreed. Then suddenly during the weekend, a few days before his next due payment, the client sends me an angry message that the service isn't what I said it would be. A few days later he opens a dispute here on paypal. This has never happened to me after years in business and I don't know what the dispute process is and how it ends. I stay courteous and I state facts in my communication with the client but I'd like some clarity on what happens next. Thank you
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