I have recently been in a dispute case where I was selling an item on eBay. The item was delivered and I had gotten my money out of hold on PayPal and sent to a bank account. The buyer then opened a dispute case where I responded and waited. After about 2-3 weeks I hear nothing. Today I have gotten an email saying that they won the case. I looked back and there was an email asking for additional information that I had received on 11/30 but the email was on date for 11/23. Since I did not get the email for additional information and I did not respond to it, the buyer won by default. What should I do? Am I allowed to open another case. Should I call PayPal? The case was about the buyer returning the item through USPS and not eBay. Since they returned it by themselves and not eBay they should not receive a refund. They PayPal dispute was for not receiving the item or not receiving a refund. Help If I should call them or make another case If I’m allowed to open a new case on a transaction that was “solved”
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