Hello @CIN2, Welcome to the PayPal Community, thank you for reaching out for help on this one. Short answer - no, do not close the dispute before receiving that refund. Once the case is closed, it cannot be reopened. If you are in the dispute phase, escalate this to a claim. If you are in the claim phase, make sure you keep it open until PayPal makes a decision on the case. Cheers, - Jon K
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