Greetings, all.
So I have sold a digital goods (game account) as I did dozens of times before. I was contacted directly by the buyer and have sold him the game account. After the payment was made, I have sent him an e-mail containing login details. He never responded to that e-mail, but in-game chat he confirmed me that he received the game account and even changed its in-game nickname.
And I have stayed in contact with the buyer, even playing together, because I was building new game account in order to sell it.
After almost a month, I got the e-mail from Paypal about opened dispute for that transaction by the buyers financial institution as Unauthorized transaction.
I have responed to Paypal request by sending the screenshot of the e-mail in which I have sent login details to the buyer and a screenshot of in-game chat where he claims that the account is awesome and how he even changed the in-game nick.
After that, I have contacted the buyer over teamspeak and he acted surprised and said that he does not know anything about it. After a while, he started saying that it is his ex-wife denying his purchases because hers card was connected to his Paypal account. Yea, right!
I asked him just to let her know what is that transaction and to cancel a dispute.
But he said that he was sorry and he will try to do anything he can and claims that he did not opened a dispute. And every few days I would contact him, and he would excuse himself and speaking how sorry he is...
Apart from that e-mail, I have nothing else as a proof that I have sent him this digital goods he bought from me. I have sent to the e-mail that was given to me by Paypal.
So, I am left without that game account. He owns it, he plays it, he ruined it. I would have no use of that account being returned to me. The only option for me is to have my money back or I am in a problem because that money was spent and I have end up with negative balance on my paypal.
What am I to expect now from Paypal after 15 days in the dispute?
Am I eligible for Seller protections since it is a digital goods that I have sold and delivered it via e-mail?
Is it possible that he really did not opened an Unauthorized transaction and that the bank did it because he was off his limits?
What happens if he was off his money limits?
What does it means to escalate in this case?
And what should I do in the future if I am delivering a digital service like boosting someones game accounts? How to be protected by Paypal?
Thank you all in advance
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