The same thing happened to me. I've received a small envelope with nothing inside. I said to PayPal I could demonstrate that the seller cheated on me because I ordered three pair of shoes and I've received a small envelope instead. They did not want to listen to me they told me I've received something and PayPal could not help me if the seller sent me nothing!! this is incredible... PayPal doesn't care about the customers at all!! And in the meantime the seller is still cheating on people like us and PayPal is not doing anything Is there any PayPal operator available to explain our situations??
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