Been a seller on eBay for a while now, have feedback in the 160s. Had a customer return a computer last week for an issue that wasn't present when the item was returned, and even after he was refunded every single item I'm selling is going to pending balance. That's annoying enough on it's own, but playing along with Paypal's 24hr after delivery policy isn't bearing any fruit, as it's been well after 24hrs and my funds still haven't been released. I've called Paypal every day since the sale asking about when my funds will be released and if that process can be expedited given the positive status of my account and return case being closed, which has been met with a 'no, we can't do anything, it's all system-side' each time. The ETA of my funds being released apparently has some artistic license, since it's bounced from 'it'll be released once the package is delivered' to 'released exactly 24hrs after the delivery' to 'will be released sometime during the day after the 24hr period has passed' each call. I've dealt with having my funds withheld for returns in the past, but never for more than 24hrs after delivery and never after the return has actually been closed. It's also usually only for items very similar to the returned item, but I'm having the hold placed on any computer I'm selling instead of just that brand or year. When I've called in the past they've also been able to manually remove holds on payments whose items have cleared as delivered, but now they respond that their hands are completely tied and we're at the mercy of the system. Can I just have my money please? The pending balance keeps growing and I have bills to pay. You can only be so patient before it starts having negative effects on your livelihood and shoving you in the red.
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