Hi, my most recent transfer there is an issue. I transferred 450£ to X but they only received £432.25. This was not a sales transfer and I did not use my credit card. I have transferred money to X before and they received the full amount. I contacted support but they could not explain this discrepancy to me. Can anybody help me? are there new hidden fees in 2019? I am worried I have to close my account if this is not cleared up. thank you.
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