Good day. I ordered from Ebay 01/06/19 13 products for a total of 176155,56 KZT ($ 463). For all products, confirmation was received, except for «Garmin STRIKER Plus 5cv Fishfinder with CV20-TM Transducer and Protective Cover».
(seller gpscity; link https://www.ebay.com/itm/Garmin-STRIKER-Plus-5cv-Fishfinder-with-CV20-TM-Transducer-and-Protective-Cover/183033877896?)
On my account charged for the product and the delivery in the amount of 153970,74 KZT ($ 405), but I cant find product in my Ebay Purchase History. I enclose you a statement in my bank account as evidence: <removed>
We wrote in support of the Ebay and they answered us this:
«Hello Maksim, Thank you for writing to eBay Customer Support regarding order not appearing in purchase history. My name is Nitin and I have shared the update on your transaction regarding it. I am sorry to learn that you are not able to find order in your eBay account. I regret to learn the inconvenience caused with this matter. Please do not worry, I have tried my best to clarify this situation. I have checked your purchase history. It appears that you have tried to pay for the products "Garmin Striker Plus 5cv With Cv20tm Transductor" . However, I could confirm that payment was not completed. Thus order was not appearing in order section.
Our technical team has assured that this may happen due to various unforeseen reasons after confirming the payments on PayPal:
1. Heavy traffic on PayPal site
2. Payments being reviewed on PayPal for security reasons and may take time for completion
3. Temporary glitches on PayPal which may lead to delay in completing the payments
However, If any payment was debited from your card for the above order, it will be credited back to our card within 24-48 hours. Sometimes it may take few days to reflect the refunded amount in your funding source. You can check the bank account statement to see whether the payment is yet credited or not. You may also contact PayPal support directly to locate the refund. Note- Payment made directly via credit card is made via PayPal guest checkout. In case, you are not able to locate the debited money, I recommend you to contact PayPal customer support and ask them to investigate this transaction on PayPal. At eBay, we do not have access to PayPal resources due to privacy and security reasons. PayPal customer support should be able to provide you detailed information about the transaction
Contact details of PayPal support- https://www.paypal.com/kz/smarthelp/contact-us
Please feel free to contact us back if you have additional queries or concerns.
Kind Regards, Nitin V. eBay Customer Support»
It took more than 2 weeks. 1/20/19 we sent a request in support of the PayPal, but did not receive an answer. What i need to do? I would like to receive a refund for unsent goods.
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