Hello,
I need help, I’ve spend today about two hours talking to customer service to tell that I can’t access my account, then I was transferred to the specialist but nobody reply to me for about 40 minutes. I have account with Paypal for about 15 years under email <removed> . Couple days ago my account was hacked, a lot of unknown transactions were shown on my account. Unbelievable! PayPal sending emails to my address, how do they telling that I don’t have an account . I have a lot of copy of dispute cases ID , according to them, PayPal can find my account info. If my account was hacked it might changed everything – email address and phone number, that’s why you can find it, but it should be resolved. Now, I’ve received an email from PayPal that saying money came under ID Transaction ID:82459607BC500563P - from my customer! Item Price:$411.00 USD, but I can’t see it cause login not possible, to open a new account under the same email <removed> will ruin everything. So, I can’t send the product to my customer and I’m losing my business. Also, I can send my old paperwork which shown “transaction ID” through PayPal, which can help the PayPal to find my account. But I do not have email. PayPal email <removed> do not want work with me!! I'm asking response PayPal workers. And asking people who have the same problem after hackers attacks. Please help me ASAP.
Regards,
PS
(I could write this letter only after I made a new account. But on my old account, there is a lot of money and I want to return it!)
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