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since ‎Dec-26-2018
Country: United States
Type: Personal
FireyLake
FireyLake Contributor
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Re: How do you "Actually" get support from Paypal?

by FireyLake Contributor in My Money Archives
‎Jan-23-2019 01:35 PM
1 Kudo
‎Jan-23-2019 01:35 PM
1 Kudo
You already said that. You seem to have not read the thread where I've contacted them a multitude of times in various methods. ... View more

Re: How do you "Actually" get support from Paypal?

by FireyLake Contributor in My Money Archives
‎Jan-23-2019 01:22 PM
1 Kudo
‎Jan-23-2019 01:22 PM
1 Kudo
I have contacted Paypal customer service Via messenger and have once again not received a call back. I am politely requesting my issue to be escalated to someone located in the United States that actually cares about helping me resolving my problem. ... View more

Re: How do you "Actually" get support from Paypal?

by FireyLake Contributor in My Money Archives
‎Jan-21-2019 09:56 AM
‎Jan-21-2019 09:56 AM
Hello PayPal Moderator,   You appear  to have made a mistake in deleting my image.  This image holds no data other than a log of the times  I have called paypal, along with the paypal phone number, which is public information and on your site. It contains no personal information. Please care to review the image again if necessary, but deleting it should not be necessary given the information this image holds is times in which I made phone calls. ... View more

How do you "Actually" get support from Paypal?

by FireyLake Contributor in My Money Archives
‎Jan-20-2019 02:47 PM
‎Jan-20-2019 02:47 PM
I have been trying to link my bank account for 2 months. Here is my continued attempt to get assistance and the lack of it. I have called a total of 7 times over 6 weeks and been promised a call back twice, as of which I didn't receive. Your phone answers in India go through the same script every time: "Ok well let's try something. Try linking your bank account again and see what happens" - To which I recite to them the same error, my bank account cannot be linked at this time. "Alright well first we need to run through a few questions" - I get them right and verify my identity. "Ok I'm going to try to link the account from this end" - Doesn't  work, they tell me to call back in 48 hours and try again. On January 9th, at 9:37 AM EST, I spoke to a woman named Roxy from your call center when requesting "Customer Support" from the automated line, that assured me she would call me back in 10 minutes after speaking to a technical person from her team when she failed to link the bank account. She did not call me back. On January 14th, at 9:06 AM Eastern Time Zone, I spoke to a supervisor named Mel from your call center when requesting "Customer support" from the automated line, that assured me he would call me back in 48 hours and  look into my account, and apologized to me for the inconvenience. He did not call me back. Below is proof  I've called with times in Eastern Time Zone (EST) from an 813 Area Code If you can not assist me in linking a payment method to my account, I will allow my account to go to collections and provide them with this information as proof that I attempted to pay you in a reasonable fashion. ... View more
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Disconnects new payment methods, can't add new one...

by FireyLake Contributor in My Money Archives
‎Dec-26-2018 07:05 PM
‎Dec-26-2018 07:05 PM
I have confirmed my identity via paypal twice on the phone with questions. Every time I  try to link either the bank account  I unlinked (which I was  planning on deactivating because my payment account info was stolen), or a new bank account, it unlinks, won't link, or denies payment. I called a few days ago on the phone and was told that I was all set, and that my new bank account was linked. Lo and behold, my payment was denied and it wasn't  linked. If paypal thinks they are going to get the extra 1% from me using my card to pay my Paypal  Credit  fees on all of my payments, they're  sorely mistaken - I'll let it go to collections and give them proof that I've tried resolving this issue for hours with no assistance. Don't get  me started on reaching out to them on twitter, either. I've done that 10 times already over 10 days, and they don't even read your message. They just say, "Hello,I would like to help, what is your issue?" and stop responding. Can I please get a supervisor that speaks English as their native language ,from the United States, to help me? Message me and I'll send you my phone number. Thanks ... View more
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