PayPal Community

Hello!I would like some help, please! A case opened against me and the items were custom-made clothes. At first, I received a msg from Paypal that the case was closed and i have won it. The next day i received a second msg that they decided that the best solution would be if the buyer send me back the clothes and then i have to make a refund. Can you tell me why although the case was closed how it opened again the other day? How is this possible? Did the buyer made a chargeback? I ve read in Etsy's returns policy that custom-made orders are not illegible so why I lost this case? ... View more

Hello!I make made-to-measure clothes. The buyer provides me with the wrong measurements. The clothes, of course, did not fit her.  . Although she admitted her mistake she demanded a full refund and wanted to send the clothes back. I told her that they are custom made and i can't accept so she opened a case against me. Are custom-made clothes illegible for a refund? Cause i read on Paypal’s policy they are not. Can someone please let me know!Thank you! ... View more

Hello Community!I’ve purchased some clothes,when they did not fit i return them back to the store.From the tracking info i saw my returned package has arrived one month ago.I have contacted the store and they say tha their logistics center can not find the package and they will refund me when they do.I waited patienly but it’s along time and i need to get my money back. Can i open a dispute and claim my refund?I’m i covered in this case? ... View more