Hi, I am posting this here on the PayPal community to help other buyers, who like me thought they were protected by PayPal when using a credit card. Unfortunately, the PayPal process is set up to strongly favour fraudulent and corrupt sellers. I will share my experience of the PayPal process. 1. I ordered an item on Instagram. 2. I paid using PayPal and my credit card. 3. I realised moments after something wasn’t right. 4. Researched online and saw from the comments on Trust Pilot and their Facebook page that it was a scam. Literally every comment declared it a scam. I provided this info to PayPal in my dispute claim. See Trust Pilot page below: https://ie.trustpilot.com/review/murray-dublin.com 5. I immediately cancelled, or more accurately I cancelled 5 mins after ordering. I provided PayPal with proof of this. 6. Below are the issues that I raised and provided evidence of to PayPal: a. The company advertised as being a family run business based in Dublin and sells Irish made leather bags. i. It is not based in Dublin but in China ii. The goods are not as described I.e. they are not Irish hand made leather bags. They are Chinese made and per comments online are made of plastic b. The company advertise there is 24hr window to cancel order. i. They do not honour this as I cancelled within 5 mins of ordering and they sent it anyway. - While PayPal agreed that I had provided enough proof and that the company was a scam. They said they would not do a chargeback but that I should return the item and ask the scammers for a refund. And this is why Paypal’s process enables fraudulent companies. These sham companies know if they set up a website falsely claiming it to be in the EU and send the item PayPal will tell the buyer to return it. But: 1. It is expensive to send packages by registered post to China. These companies know this and exploit the seriously flawed PayPal process to their advantage. 2. Why would I spend good money after bad when obviously if they are a sham they are not going to refund me. This is not a legit company. They are not trading on reputation. The reason they sent it regardless of it being cancelled is because they know that if they send it PayPal will tell the seller to return it and ask for a refund. But who’s going to do that and lose more money. So that’s it. PayPal are asking me to waste more money and send back the plastic bags to a China. No chargeback, even though they acknowledge the company is fraudulent and I have been scammed. No block on the company, so they can continue to fraud others. I share my experience to warn others. PayPal does not protect the buyer even in the most egregious and obvious of cases.
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