Hello,
I sold something on eBay for $818. The buyer requested a refund claiming that my item was damaged on arrival.. he was quite vague and simply said the box was wet. Very odd. Anyway PayPal decided the case in his favor. That was JUNE 15, 2018. Essentially he had 10 days to return it or provide some sort of shipping information. I agreed to refund him when I received the item. Today is JUNE 27, 2018; why is the case still open?
Shouldn't PayPal close the case in my favor now?
Also, I've tried emailing PayPal about this but I've only received useless automated messages.
Please help
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