Good evening,
Could someone please help or advice on a fraudulent claim that someone has carried out against me.
Back in December I advertised a coat on eBay that did not sell, I was then contacted by a buyer offering to purchase the coat outside of eBay and to pay me direct via PayPal.
I agreed to this and took a personal payment from him for a total of £350 and posted the item the next day via post office tracked parcel service.
Then whilst I was away on holiday abroad for Easter I received an email from PayPal saying that I had a chargeback case opened against me for non receivership of purchased goods, as this was 3 months later and I was away I automatically thought this was a scam but I contacted PayPal and they confirmed that this was a genuine claim and as the coat had been purchased through a personal payment I was not protected under any seller protection and they had already given the money back but they would appeal if I provided evidence of the item being sent and received.
When I returned from holiday I managed to find the post office receipt which has a tracking number proving the item was received and signed for.
I have contacted the post office and as it is so long after the item has been sent they can not do anything other than show the item was signed for and delivered, I have now received and email stating the credit card issuer has decided that the chargeback is in favour of the buyer and PayPal will not dispute the transaction any further even though I have provided the required documentation.
They have suggested I contact the buyer direct but he is obviously ignoring my emails.
Could you please advice me what to do next as I am now having to pay off a negative PayPal balance and can not believe I just have to accept this as a final outcome as it is obviously a scam.
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