they usually ask for both sides of the bill any logos must be fully visible too its a right pain i sent about 9 different things each getting a no good reply good luck @temp20180723a wrote: Can I get some guidance on what they actually accept? I've submitted a copy of my passport and a letter from my utility company, but the letter from the utility company got turned down as a partial document. I've now submitted my bank statement, but just the first page. I'm not expected to give them the whole thing right? I really don't like that they just reject it with a form answer without saying what's actually wrong. Was my thumb in the way? Did you need to see the edges of the letter? Literally, if it has my name and address on it, and you can clearly read them, what's the issue?
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