I bought a hat through Mercari. Everything looked legit. The item was described as a woman's accessory (i.e., to wear with an ensemble). However, when I received the item, it won't even fit a child's head! I reached out to Mercari with photos. They tell me this is no reason for them to refund me or allow me to return the item. They say I MUST contact the seller. However, I cannot contact the seller. There are "buttons" where the buyer can supposedly contact the seller, but when clicking on that button(s), I am led back to signing in. Their site just keeps taking me in circles. I have been emailing them and getting only the same advice. When I call them, a robo voice tells you to call back later as they are currently experiencing high volume callers at the moment. That's it. You can't leave a voicemail either. I think I've just been scammed!
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