I placed an online order with a company in China (for a costume) with a note asking to not make the costume unless they can assure me I would have in time (they had dates listed I could pick from). After several days with no response, I tried contacting them. No response AND their website went down. After the date I requested had passed, I put in a claim with PayPal and was denied. The seller finally did e-mail me saying that they were sorry and that the cancelled my order as requested (which I did in the second e-mail I sent them) and said that if a refund doesn't show up in my account within 3 days, I should get PayPal to do it. Well after the 3 days, I again asked PayPal about this and was denied again. I then opened a case and called it "unauthorized transaction". PayPal put in the refund immediately with the note saying that if they decided this was false, they would then recharge me... which is exactly what they did. So I'm not sure what to do now. The seller isn't returning my e-mails anymore, so they seem unwilling to do whatever they need to do to refund me. So I'm being charged for a costume that I won't get (because it was cancelled) and I don't understand what else PayPal needs to prove this to them.
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