PayPal Community

RQAY · ‎Aug-30-2023

@kernowlass Thanks so much for your help. I have tried reaching out via Twitter and Facebook as the phone helpline is automated and one can't actually speak to an advisor. I am hoping somebody can respond to me at some point and reimburse me.

RQAY · ‎Aug-30-2023

@kernowlass I used the refund option.

RQAY · ‎Aug-29-2023

Hi. A buyer sent two payments of £39 and £1 in error on 14 August. He then raised a case of unauthorised sales and requested a refund which I immediately gave him on 14. Now on 28 August PayPal has decided in his favour, refunded him the £40 again from my account and closed the case. How do I claim the extra £40 the buyer has received?

RQAY · ‎Apr-17-2019

Unfortunately I did not issue the refund through through the refund page but directly which is why it went through with fees deducted. When I tried to pay the remaining £1.50 through the refund page it deducted the entire amount and that is how my account ended up with a minus balance. The buyer has not responded to my emails so I seriously doubt they would pay back the money only to be issued with another refund through the right channel and frankly I won't even risk it lest I end up with a double refund and £50 short (the two amount of the two refunds) but there is a case pending so hopefully when Paypal sees that I have issued the refund they will update the details on my account. I called Paypal this morning and that is what they suggested so I guess it's a case of wait and see.

RQAY · ‎Apr-16-2019

I have already issued a buyer with a refund but Paypal deducted fees, when I tried issuing the remaining balance my own balance suddenly jumped to £-17.37. It seems as if I may have accidentally somehow issued the refund twice, the first time to his account separately rather than through the resolution centre. I need Paypal to bring the balance back to what it was before so I can refund the remaining £1.50 and not the full £25 which has already been refunded. I have contacted Paypal twice but received an automated reply both times that was irrelevant to the issue.

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