Hi there! I have been having continued trouble with a company who have both failed to deliver one of my orders and failed to issue a refund I am due. They have told me on 4 occasions they have sent my refund through which has never materialised. They are now saying that in order to receive my refund, I have to close my PayPal claim as their system won't allow it to go through whilst the claim is open. Is this true? Many thanks.
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