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Johnkes98 · ‎Jun-17-2021

I've sent it with Postnl International and USPS picked it up when it arrived in the US. It has been fully traceable and received almost daily updates on 17track/USPS. The customer actually received the package today but now he's disappointed in the item, ranting about a little damaged patch on the box (it's a video game collector's edition) which I have clearly informed him about before he bought it. I have told him the patch was clearly visible on the pictures I sent him before the purchase and I even offered to refund him If he returns it. I just hope PayPal will rule the dispute in my favor since I highly doubt the customer will return it or give me my money. Sorry about the duplicate post, I accidentally put it in the wrong category and wrote it in the description as well that it could be closed (I couldn't find a button to do that)

Johnkes98 · ‎Jun-13-2021

Hi everyone, I sold an item on the 22nd of may and shipped it out on the 24th. I've send it from the Netherlands to the US so It was an international package. There were regular updates on the shipment and from the track and trace it's clear it arrived in US customs a week ago on the 5th. The buyer just opened an "Item not recieved claim" though and immediately escalated it. I have provided paypal with the shipping number, shown them that the last update was a week ago and the entire process hasn't even been a month. Usually packages like this take around a month, sometimes longer due to Covid. How big is the chance for me to win the dispute/is there anything I can still do to improve my chances? To me it would be a slap in the face if the customer got a refund for a package that's still on it's way and still bound to arrive at the estimated time.

Johnkes98 · ‎Jun-13-2021

Hi everyone, I sold an item on the 22nd of may and shipped it out on the 24th. I've send it from the Netherlands to the US so It was an international package. There were regular updates on the shipment and from the track and trace it's clear it arrived in US customs a week ago on the 5th. The buyer just opened an "Item not recieved claim" though and immediately escalated it. I have provided paypal with the shipping number, shown them that the last update was a week ago and the entire process hasn't even been a month. Usually packages like this take around a month, sometimes longer due to Covid. How big is the chance for me to win the dispute/is there anything I can still do to improve my chances? To me it would be a very low blow if the customer got a refund for a package that's still on it's way and still bound to arrive at the estimated time. EDIT: Just noticed I put it in the wrong category, this can be closed and I'll repost it there. (Cant see anywhere)

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Re: Item not recieved claim - International sale

Item not recieved claim - 3 weeks after Internatio...

Item not recieved claim - International sale