Good Day, According to PayPal policy, it is not possible to change the name of the account holder unless it is a minor change. When the account was created it was done so using a business partner name. Since then the partner has left the company leaving us with a major problem as verification of the account cannot proceed. The email address used to login and the credit card are both mine. We have submitted the documents for a name change, including ID & Credit Card Statements as requested by PayPal in the hope that the Compliance Department would be able to see that a name change is indeed needed. Apparently, after reading the forums, this can take a very long time to do. Can someone suggest a way forward? 1.) Create a Business Account as an Individual? 2.) Transfer all the funds to our bank account and reopen a PayPal Account using the correct information? (Is this doable? Limitations on transfers due to the account needing verification?) 3.) Other suggestions? Also, how does one contact PayPal via email? We are based in South Africa and the US call centre does not appear to take our issue seriously. Any help would be greatly appreciated.
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