Hi Jamiefenny,
Welcome to the community forum and thanks for posting.
There was a recent technical issue that caused some people to be unable to accept payments sent to a mobile number. This has now been resolved so you should be able to claim any future payments.
One thing to make sure of is that your phone number if confirmed on your PayPal account. You will find steps to do that here.
I hope this helps.
Rachael
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