I purchased a product which turned out to be discontinued. The seller contacted me and we agreed they would refund as I did not want any of their other products as a replacement. Order placed on July 2 and refund invoice through email sent to me on July 17. The money has never been put back into my account. Seller says it was refunded and to contact Paypal as it is a Paypal issue. Do I create a case or is there a different way to go about resolving this? I started to create a case but it looks like when I do that they just send an email to the seller which won't resolve anything. Any help would be appreciated.
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