Hope this is the right 'BOARD'
I recently received an email from PayPal.
Subject – “Account features have been deactivated” With text that included “We're unable to continue processing payments for this account “.
Needless to say, I was sort of ‘gob -smacked’. Attempts to contact PayPal – were – as expected – rejected. My email reply to PayPal at [removed] was non delivered (no longer valid – despite having just received an email from this address). I went to my PayPal account – and worse than useless – i.e., spent ages getting no real help. I followed some path to the Resolution centre – ‘You have two new massages’ – however the last was July – again no help.
I replied to a phishing address – in case the message I had receive was bogus – no response there.
Eventually found a contact phone number. The youngster appeared to understand what I was saying but confirmed she could do nothing other than pass onto the relevant department. The ‘department’ emailed me over night stating “Your account access has been restored”. So, all appears OK now – just made a small transaction on Moonpig.
BUT WHY – one sleepless night wondering what on earth I might have inadvertently done. PayPal never requested any further information (despite suggestions they would), never explained WHY.
Just seems absolutely appalling process and obvious lack of customer service doesn’t help.
P.S. Been with PayPal – 10-15 years (I guess) and never had anything like this before. I normally just BUY things (often eBay) – i.e. I am NOT a merchant and not directly transferring money to potentially ‘dodgy’ people. Nothing I have done recently has changed to the best of my knowledge (except PayPal processing moved from EU to UK on 1st November 2023)
PAYPAL should STOP what appears to be a random process which is just so ‘INCONVENIENT & EXCEEDINGLY DISTRESSING’ (no eBay access without PayPal for example)
Anyone had similar experiences?
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