Many thanks for picking this up, @kernowlass. We've obviously been reading the same documentation. I'd previously picked up the advice about creating a secondary user and had gone through the procedure - creating a user/validating/setting profile and received a tick here. But the tick-receipt procedure then redirected me to my prime account where, I now realise, the entry to the "additional user" entry on my "manage users" page (which had previously displayed a "pending" status) now shows a read "action required" status. There's no indication here of what action might be required and no indication during the verification procedure that anything was amiss. There's no sign of your "make primary" box either, though this might not be surprising if the account hasn't been properly registered. So, I'm encouraged by your belief that there's a possible route that might enable me to change my primary email, but apparently snarled up on some unstated validation check. Do you have any suggestions as regards what might be wrong or how I might investigate this subsidiary issue further? Just now it looks as if there's something on my account that simply prevents me from creating additional users. Best wishes, MJ
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