I ordered from a company at the beginning of April and have not received my item. They have repeatedly told me to keep checking the tracking which has not changed since 15th April. I have requested a refund as I still have no item. I also paid extra for security postage in case of loss. I have sent numerous emails and they do not reply. I have opened a dispute with PayPal however the company has now emailed me saying I need to close the dispute in order for them to process a refund for me. Is this correct? I do not want to close the dispute and receive no refund. Thank you for any help!
... View more