Hi Ady80,
Welcome to the community forum and thanks for posting.
So sorry to hear this. Are you still experiencing issues?
Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail and get to the bottom of the issue.
Intars
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