I sold an item for just under $400au on the 21st of April via ebay. Payment was received and the item was shipped immediately. Tracking was provided and the item has been received. Buyer received the item weeks ago and gave positive feedback. It has now been 28 days, well past your 21 day MAXIMUM for holding my funds and I still do not have access to my money. I called customer support 3 times and received absolutely no help. The last time they told me they "do not have a button to release the funds on my account, because the button is broken" (what the **bleep** does this even mean, it sounds absurd?) and that technical support would have to fix this but gave me no ETA. This was over 5 days ago. This is rediculous and verging on criminal at this point. You are leaving me no choice but to commence action through the office of Fair Trading unless this is resolved very soon. Any legitimate assistance in resolving this would be appreciated.
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