@Robinw85 Well its an excuse that on 10 years helping here i have not heard before.............!! If you have called and not received help from an agent and to be honest some of them are not the brightest of lights in the harbour then I would put as much info as possible and send it to >> Customer Service via Facebook or Twitter >> You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
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