I have a dispute opened against seller (FragranceX.com) for sending the wrong item, which PayPal ruled in my favour without any response from the seller to me in the process. What I assumed was seller told PayPal they would refund in full given I return the item. Problem here is I am unable to ship the item as no courier is willing to take the cargo, considering it is "dangerous goods".
What I was told is I must provide the manufacturer data sheet which I have no idea how to obtain in a timely manner, before they would even consider the shipment and calculate the surcharges which is frankly exorbitant. I've tried requesting for a return label so the item can be returned to seller by their courier (DHL) but was rejected outright.
All these facts were provided in my initial complaint, of which PayPal somehow overlooked completely and ignored. Now I am supposed to send the item back and provide a tracking number in 10 days before my case would even proceed.
What am I supposed to do now? I've enquired with PayPal before through the contact e-mail form but haven't received a reply, and not even an email acknowledging receipt of my enquiry. Appreciate all advise.
... View more