PayPal Community

Hello @Qlexiahern,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna     ... View more

Hello @Graeme9348,   I am sorry this has happened and I can understand your concern.   Is there a limitation on your PayPal account as this is usually he main reason why you are getting this error message?   If you go to the Resolution Centre of your PayPal account there should be some steps there you will need to complete in order to have the limitation lifted. Have you tried completing any of these?   -Donna ... View more

Hello @eglichristina,   Welcome to the PayPal community and thank you for your post.   If you are being asked to pay $100 in order to receive the payment, this is a scam.   PayPal fees are taken automatically at the time the payment is sent to you.   -Donna ... View more

Hello @Ocean321,   I am sorry this has happened and I can understand your concern.   As you have said you have added tracking and updated the status, once the tracking confirms delivery, the payments will be released within 24 hours.   -Donna ... View more

Hello @cjpaster27,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @zack00SVK,   Welcome to the PayPal community and thank you for your post.   If you cannot see this payment in your PayPal account, it may be that the payment was made using a 'guest' account. This is just a quicker way to make a payment through the PayPal system. You would have received an email from us to confirm the payment was made.   -Donna ... View more

Hello @scottqmarcus,    I am sorry this has happened and I can understand  your concern.   If the person is having issues sending money to your account, I would advise that they contact us directly and we can help them further. There may be an issue with their account that we can check.   -Donna ... View more

Hello @yurishepherd,   I am sorry this has happened and I can understand your concern.    As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @Sbutterfield,   Welcome to the PayPal community and thank you for your post.   If you sell an item, you should request the buyer send the payment to your PayPal account. Once you receive the payment, you will be given the correct delivery address to send the item to. This will ensure you are covered under our Seller Protection Policy.   If you send the item to another address, you are not covered. I would also advise you send the item using a trackable method that can be checked online.   -Donna   ... View more

Hello @lpollardart,   I am sorry this has happened and I can understand your frustration.   It sounds like the payment is subject to payment hold and these holds apply to all PayPal accounts.    You will find more details regarding these holds here: https://bit.ly/3tB5Uw2.   -Donna ... View more