Hi ossuss,
Welcome to the community forum and thanks for posting.
I am sorry to hear that you are having difficulty opening a claim. As long as you have never had a case on this payment before you have up to 180 days to open a claim from the date the payment was made. I recommend getting in touch with us by phone so we can open a case for you. You can find our phone number by clicking 'help and contact' at the bottom of any PayPal page and then call us.
You can also reach us on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal .
I hope this helps.
Rachael
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