PayPal Australia's current user agreement (dated 19 October 2016), Section 14. Foreign Currencies, 14.4, reads: "In most instances, the specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction for conversions with PayPal. By proceeding with the transaction, you consent to and authorise PayPal to convert the currency. Where your payment is funded by a Credit Card, you have the right to opt out of PayPal processing your currency conversion before you complete the transaction by selecting “Other Conversion Options” on the “Review Your Information” page during checkout." PayPal Australia is in breach of this as "Other Conversion Options" does not appear anywhere during the checkout process. I've already lodged my complaint with both PayPal's Office of Executive Escalations and Financial Ombudsman Services Australia, and I'm awaiting PayPal's response.
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