Hey there,
Here’s how to view the status of your refund:
Go to www.paypal.com/uk and log in to your account.
Click Activity and locate the refund.
Select the refund to open the 'Transactions Details' page.
If you paid with a card, your payment will be refunded to your card. (It may take up to 30 days depending on your bank)
If you paid with your bank account or PayPal balance, your payment will be refunded to your PayPal balance
Here are definitions for your refund’s status:
‘Completed’: Your refund has been credited to your account
‘Pending’: Your seller has initiated the refund but the money has not yet cleared. The refund will appear as ‘completed’ as soon as the money posts to your account. This process can take up to 7 working days to complete
‘Canceled’: The refund could not be completed. Contact the seller for more information
'Placed' and 'Removed': These statuses refer to the temporary hold on a payment rather than the payment itself. A hold is placed on a payment (eg when a refund is pending) and is later removed when the payment either completes or is cancelled. When checking the status of your refund you should refer to the original payment, not the hold
The original payment’s status will show whether the payment has been refunded:
‘Refunded’: The entire original payment was credited to your account
‘Partially Refunded’: Part of the original payment was credited to your account
Thanks,
Lucy
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