Apparently they are having technical issues and I won't get my refund until next week. That will mean I have been waiting nearly three weeks for my money. The worst thing about this is I have had three different explanations about what is happening and each time they have said it will be three days. I think this is totally unacceptable. I'm starting to think I will never get my money, and this has already put me in a difficult position financially. This isn't £20 I'm waiting for this is £149. If the communication had been better and consistent I don't think I would be feeling so stressed and annoyed about it.
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