Hi there HowardO.
Welcome to the Community!
Can you please try following the steps that can be found through this link in order to try and open a dispute on this transaction through your account? http://ow.ly/YAJlo
If you are still experiencing difficulties when trying to follow these steps, if you could please try calling us directly on 0800 358 7911 and we can assist you further with getting this case filed.
David.
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