PayPal Community

I sent them all of the materials to make it on their own, all of the materials bought in regards to the commission. Then I sent them a refund minus the cost of supplies. That's a full refund. You get the labor costs and the materials, AKA, everything is paid for.   Can you answer my question now? ... View more

You guys are reading way too far into this. Can someone answer my question instead of picking apart something that it already explained? ... View more

@WipedOut I did not issue the credit card claim, the buyer's father did. PayPal sided with me, the seller. Nothing has come up about being sued if that is what you are suggesting, it would be a waste of their time as I am a student and they live on the other side of the United States. They would have to fly over here, find out what county I live in, go to a small claims court and spend a ridiculous amount of time and money attempting to sue me for something I already provided to them. ... View more

@lancelotme The buyer bought a custom made item from me, I sent them the materials and a small refund because they were difficult to work with. The father of the buyer got upset because I did not want to make his daughter the item after concluding business with her and while she was satisfied he was not, leading to this mess. But that has nothing to do with my post.   I want to know what "PayPal disputing claim" means. That's literally what I asked and all that I would like to know.  ... View more

@WipedOut The worst part is that the person who is doing this does not own the account, it's his 24-year-old daughter's account who he paid to buy the item and he's upset because I refunded her the product and some of the money. Confusing, I realize, but he's now trying to steal from me. I wish PayPal would freeze their account over this OR the fact that he's using someone else's account.   There has been two claims filed against me and both were sided in my favor by PayPal. I provided documents showing I sent them a refund and the product, the client could not prove any of the things they wrongly filed against me.    The client is not angered with me, the father is and he was not part of the transaction.    It would appear you're only trying to pull apart the situation more rather than to decifer what PayPal has said in regards to the update of the claim. Please stay on topic.  ... View more

@lancelotme You should read the post over again, most of what you are asking is already answered and you're confusing me more. ... View more

Calling PayPal would be a last resort for me which is why I made an account here. It's not that I have an issue calling them but I've called them 6 times about the first claim and 3 times about this one already. It's a waste of my time to sit on hold for 30 minutes and then get retold what I see on my screen.  ... View more

@lancelotme I'm confused about your comments. The status as of today is the one that is the link marked as today.  ... View more

@lancelotme If you click a blank page pops up. Not very helpful on PayPal's part! 😞 ... View more

I've had the same thing done to a few clients on several occasions, I would advise waiting for the payment to process before shipping because frankly it might not go through and you'd be out a TV for free plus shipping. There should be a way for the buyer to go into their account and update the payment or for you to have it process faster, I've never had it take more than 2 days before it goes through or gets denied.  ... View more