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since ‎May-26-2016
Country: United States
Type: Business
Hexbeam
Hexbeam Contributor
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Latest Contributions by Hexbeam
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  • Latest Contributions by Hexbeam

I sent someone a payment and it is being held. Is...

by Hexbeam Contributor in Transactions Archives
‎Jun-15-2022 12:23 PM
‎Jun-15-2022 12:23 PM
I sent a payment to someone for a service and the payment is being held .  Is there anything I can do to release that hold? ... View more
Labels:
  • Labels:
  • Holds
  • Transaction Inquiry

Shipping being calculated incorrectly

by Hexbeam Contributor in Products & Services Archives
‎Feb-24-2022 04:10 AM
‎Feb-24-2022 04:10 AM
I recently changed from fixed shipping cost to PayPal calculated shipping. PayPal is under charging for shipping. Recent order customer was charged $7.75. Actual shipping charge based on the new Ship Station integrated shipping system was $8.59.  How do I get this corrected? ... View more
Labels:
  • Labels:
  • Shipping Label Issues

Cart time to live

by Hexbeam Contributor in Merchant Products and Services Archives
‎Jan-06-2020 09:38 AM
‎Jan-06-2020 09:38 AM
1.  How long will items stay in a cart before they are removed?   I updated pricing on a item a month ago and have gotten two sales come in at the lower rate.  I suspect that people added it to their cart then waited to complete the purchase and it went through tat the old rate.   2.  Is there a way to see how many people have added to their card but not completed the purchase?   3.  Is there a way to keep this from happening in the future? ... View more
Labels:
  • Labels:
  • Express Checkout

Report of transactions not completed

by Hexbeam Contributor in About Payments (Archive)
‎May-26-2016 07:24 AM
‎May-26-2016 07:24 AM
Is there a way to generate a report that shows how many times peiple clicked the add to cart button but did not finish the checkout process? ... View more
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