I recently purchased some NFL memorabilia that was proved to be not authentic. I have overwhelming proof showing these goods are not real and am hoping PayPal will come through to refund me since this is a relatively large amount of money. After the case opened Paypal requested documents which were sent in. However, they said they were unable to view these documents. After calling, they said to e-mail them to ica-na at paypal.com. It has been 3 days since I e-mailed them and I have received no response, no confirmation of receipt and the paypal site has not been updated with the new documents. Has anyone dealt with this ica email address? If so, what is the typical turnaround time? Is there a different email address I can use since this is quite urgent? IF not, am I better off faxing the documents? Customer service has not been able to give me additional information other than to try sending again, which I have 3 times and still not received confirmation.
... View more