PayPal Community

Hello,   I need some help. A buyer from Canada opened a not as described dispute on PayPal. After communicating with the buyer, I found out that the buyer's sister opened the package first and damaged it and lost parts from it, so the buyer does not want it anymore. She insists, that she already found all the pieces and shipped them back to me.   The tracking number in PayPal dispute shows, that the item is in customs and I received a letter to pay a high customs fee, higher than the item's value. The buyer marked the return as goods and with high value.    What to do now? Will PayPal decide to refund the buyer even if it was not returned?   I already tried to call PayPal but they don't speak english very well and did not understand me. ... View more

Hello,   a buyer opened a PayPal claim, which says that the item is not as described. The buyer's comments say that the item is not worth it's price and looks cheap. PayPal granted the dispute despite the comments indicate a buyer's remorse. The buyer is from Australia, I am from Europe.  Immediately after the case was decided into a return, the buyer provided a tracking number, which was supposed to be a proof of return the goods back to me. The tracking number shows delivery of a package in Australia, half a year before the buyer bought the item from me. The buyer is now clearly trying to scam me.   What can I do? ... View more

Hello,   I have always thought that there is a buyer protection on PayPal, now I see that it's all lies. I paid by PayPal for a 500€ expensive dress and for shipping with express delivery and tracking number. The tracking number says, that the package is in transit for 2 months already. It does not show, that it was delivered to my address. The dress was sent from Germany and it was supposed to arrive in August. I opened a claim, paypal closed it today in seller's favor. After I called to PayPal, I have been told that German sellers do not have to have any proof of delivery, just a tracking number showing, that the item was dispatched. Now I lost the 500€ and never received the dress. Seller is not responding. I paid by PayPal so I can't open a chargeback or get the payment back in any way ... View more

Hello,   I sold an expensive item and shipped it by express delivery overseas. However, the tracking number is not working and does not show any results. I called to the shipping company and they told me that the item was delivered and gave me a PDF file with buyer's signature. Will it be enough to win an item not received dispute?   Thanks ... View more