Can I win a dispute with a signature without tracking number?

[Kika1234]

Hello,

I sold an expensive item and shipped it by express delivery overseas. However, the tracking number is not working and does not show any results. I called to the shipping company and they told me that the item was delivered and gave me a PDF file with buyer's signature. Will it be enough to win an item not received dispute?

Thanks

[kernowlass]

@Kika1234

I think it has to be online proof of delivery.

BUT only customer services can tell you what they will accept so why not contact them direct and ask them?

Phoning is best.

[Kika1234]

Thank you. What is online proof of delivery? Do you mean that I attach the pdf file into the case. Or does it have to be an online tracking showing delivered.

I called to PayPal and they said that they could not find the shipment using their tracking system, but they added the PDF file into the case. Will it be enough?