PayPal Community

I had a very same problem and I tried to find the answer from web instead of PAYPAL and I found the answer. Please see the link below... https://thydzik.com/paypal-here-damage-to-reader-detected-contact-paypal-for-assistance/ Smply...I have no chance to repair it since the inner button cells were totally depleted and the encrypted info was wiped out and cannot be restored. There ia only way to do is DUMP IT. Paypal haven't noticed it to the customer...very bad behavior. I do disappointed.... ... View more

Hello everyone,   I understand that troubleshooting your PayPal Here reader is important. Here is a quick checklist to help troubleshoot: If you are using iOS 7, make sure to update your microphone settings. Settings > Privacy > Microphone > PayPal Here > On. Make sure the app recognizes the card reader. Make sure you are connected via Wi-Fi or Data Plan and have a strong connection. Make sure your phone is not in a case. Make sure your volume is turned all the way up. Make sure your Location Services is turned on. Make sure your Bluetooth is turned off. Make sure you have launched the app before inserting the card reader. Make sure the card numbers are facing the PayPal logo when swiping. Make sure the app is up to date. Make sure you are in the U.S. The app will not work outside of the country. EMV Reader: Make sure Bluetooth is turned on Make sure firmware is updated on the reader. Make sure the operating system is up to date. Last resort, do a factory reset on the reader. Tap Customer Service & Help to find additional troubleshooting tips and also test the card reader. I would also suggest reviewing the PayPal Here page on the PayPal website for additional graphics or troubleshooting advice. Of course, a PayPal customer service representative is always a phone call or email away.      ... View more