I have sold a bag around 2 weeks ago, buyer sent me an email saying she was satisfied with the bag. She also mentioned she has used leather cream to clean the bag which means she is actually using the bag already. However two weeks later she opened a claim to paypal saying item is not as described because the buckle on the strap of the bag was broken, now paypal is on her side giving her a refund, so I have a negative balance at the moment. But this is so unfair because she has actually used the bag. Also, there is a possibility she broke the buckle as when I sent it to her it was wrapped perfectly. (I took a photo.) She broke the buckle and she doesnt like it so she wants her money back now... and paypal helped her. So now paypal asked her to send the bag back to me and she will get her full refund when I received the bag. I am so angry because I will get back a USED and broken item. I cannot understand why paypal never discussed with me and authorised the refund? Please can anyone help how can I get my money back? or Talk to the bank? Your help will be much appreciated.
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